Terms of Use

1. Agreement to Terms

These Terms of Use ("Terms") are a binding contract between you and Dogster Technologies Private Limited ("Dogster", "Company", "we", "us" or "our"). They govern your use of the Kripa mobile application, the website at https://kripaapp.com, and every related feature, channel or service we operate (together, the "Service"). Dogster is a company incorporated in India with its registered office at Building No. 1507, 19th Main Road, 11th Cross Road, HSR Layout, Sector 1, Bengaluru – 560102, Karnataka, India.

We may publish extra rules, guidelines or policies for particular features from time to time; those form part of these Terms. We may also revise these Terms. For changes that materially affect your rights or your paid plan, we will give you at least fifteen (15) days' notice by email or an in-app notice before they take effect, and the revised Terms will apply to you only from the date they take effect. Other changes take effect when we post them and update the "Last updated" date. If you do not accept a revision, your remedy is to stop using the Service and cancel any subscription before the change takes effect. In line with Rule 3(1)(f) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we will also remind you of these Terms and our Privacy Policy at least once every year.

Kripa is built for users in India. We make no claim that the Service is suitable or lawful to use in any other country. If you use it from elsewhere, you do so on your own initiative and you are responsible for following your local laws.

2. Who May Use Kripa

You must be at least eighteen (18) years old to create an account, buy a subscription or make any other purchase in Kripa. By doing any of those things you confirm that you are 18 or older and legally able to enter into a contract under the Indian Contract Act, 1872.

A child (a person under 18) may use the Service only through an account held by, and under the supervision of, their parent or lawful guardian, who accepts these Terms on the child's behalf and is responsible for all activity on that account. Consistent with Section 9 of the Digital Personal Data Protection Act, 2023, we process a child's personal data only on the verifiable consent of a parent or lawful guardian, and we do not carry out behavioural tracking, profiling or targeted advertising directed at children.

If we become aware that a person under 18 has created an account without verifiable parental consent, we will suspend the account, delete the associated personal data, and refund any amount charged on it for the then-current billing period.

3. Copyright & Takedown

We respect the intellectual property of others and expect the same from our users. The media bundled in Kripa is created by us, licensed to us, or released under an open licence (CC0, CC-BY or public domain); attributions appear on the in-app Credits screen.

If you believe that any content in the Service infringes a copyright or other right you own or control, email kripa@felicitygames.com, marked for the attention of the Grievance Officer, with (a) a description of the work and the right you claim, (b) where it appears in Kripa, (c) your contact details, and (d) a statement that the complaint is made in good faith. We will acknowledge your notice within twenty-four (24) hours and dispose of it within fifteen (15) days, and we will remove or disable the material where appropriate. Where a court order or a lawful direction of a government agency requires removal, we will act within thirty-six (36) hours as required by Rule 3(1)(d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

4. Intellectual Property & Independence

Except where we say otherwise, Dogster owns or holds licences to the Service and everything in it: the app code, databases, design, artwork, audio recordings, illustrations, text and graphics (the "Content"), and the Kripa name, logo and other brand marks (the "Marks"). All of it is protected by Indian and international copyright, trademark and other intellectual property laws. We make the Content and Marks available to you "as is", for your personal devotional use only. You may not copy, reproduce, republish, upload, distribute, sell, license, translate, encode or commercially exploit any part of the Service, the Content or the Marks without our written consent, other than as these Terms expressly allow.

If you are eligible to use the Service, we grant you a limited, personal, non-commercial licence to use it and to save to your device the items it lets you save, for example a wallpaper, ringtone or status card you generate. Every right we do not expressly grant to you remains with us.

No Affiliation With Other Apps or Institutions

Kripa is an independent application published by Dogster. It is not affiliated with, sponsored by, endorsed by or otherwise connected to any other devotional or religious application, website, temple, trust, math, religious institution or organisation. Any third-party name, mark or app-store listing referred to anywhere in the Service is the property of its respective owner and is used, if at all, only to identify that party. Devotional texts, chants, festival dates and traditional imagery are part of a shared cultural and religious heritage; where such material is in the public domain, no claim of ownership is made over the underlying work, and our rights extend only to our own recordings, arrangements, artwork, translations, compilations and software.

5. User Representations

When you use Kripa you promise us that: (1) any details you give us when registering are accurate and complete, and you will keep them up to date; (2) you are legally able to enter into this agreement and will comply with it; (3) you are at least 18, or you are using the Service through a parent's or guardian's account with their verifiable consent; (4) you will use the Service only as a human being, not through bots, scripts or other automated means; (5) you will not use the Service for anything illegal or unauthorised; and (6) your use will not break any law or regulation that applies to you.

If we learn that any information you gave us is false, inaccurate or out of date, we may suspend or close your account and refuse you future access to all or part of the Service, after giving you notice and a reasonable opportunity to correct the information except where immediate action is needed to comply with the law or to protect the Service or other users.

6. Registration & Account Deletion

Some features may ask you to sign in or create an account. You are responsible for keeping your login credentials private and for everything that happens through your account. If a display name you choose is, in our reasonable judgement, offensive, misleading or otherwise inappropriate, we may change, remove or reclaim it after telling you why.

You can ask us to delete your Kripa account at any time by emailing kripa@felicitygames.com from the email address registered on the account, or by writing to our Grievance Officer at the address in section 16. We will verify the request and delete the account within thirty (30) days. Deleting your account removes your profile and the personal data associated with it, except records we are required to keep by law (for example tax and transaction records under the Income-tax Act, 1961 and the Central Goods and Services Tax Act, 2017) and data retained in backups for a limited period before routine deletion.

7. Prohibited Activities

Kripa exists for personal devotion. You may not use it for any other purpose, and you may not use it for any commercial activity unless we have specifically approved it. In particular, you agree that you will not:

• Scrape, harvest or systematically extract content or data from the Service to build a database, collection or competing product.
• Deceive or defraud us or other users, including attempting to obtain anyone's account information.
• Bypass, disable or tamper with security or content-protection features, or with limits we place on use of the Service or Content.
• Use anything obtained through the Service to harass, threaten, abuse or harm another person.
• Misuse our support channels or file false abuse reports.
• Upload or transmit viruses, malware, or any other code or material that disrupts the Service or anyone's use of it.
• Run automated tools (scripts, bots, spiders, scrapers, offline readers or similar) against the Service.
• Remove copyright notices, watermarks or other proprietary marks from any Content.
• Impersonate another person, or use another user's name.
• Plant tracking pixels, cookies, web bugs or any other passive or active data-collection mechanism through the Service.
• Overload, interfere with or place an unreasonable burden on the Service or the networks it runs on.
• Harass, intimidate or threaten any of our staff or contractors.
• Copy, adapt, decompile, disassemble, reverse-engineer or otherwise attempt to obtain the source code of the app, except where the law expressly allows it.
• Collect names, phone numbers or email addresses of other users for unsolicited messaging, or create accounts by automated means or under a false identity.
• Use the Service or its Content to compete with us or for any revenue-generating activity.
• Advertise or sell goods or services through the Service.
• Sell, rent or transfer your account or profile.
• Republish, duplicate or redistribute Content from the Service, other than sharing a status, wallpaper or similar item for personal, non-commercial use through the sharing options we provide.
• Create or share material that is hateful, hurtful or disrespectful towards any religion, faith, community, caste or belief, or that incites hatred or violence.
• Publish statements about Kripa or Dogster that are defamatory or knowingly false. Honest criticism, a negative review and a truthful account of your own experience are always permitted and are not a breach of these Terms.
• Frame or deep-link into the Service without our permission.
• Otherwise use the Service in a way that breaks any applicable law.

8. User Generated Contributions

Kripa lets you add your own material, for example your name and photo on a devotional status card, or feedback and comments you send us (together, "Contributions"). Anything you choose to share may be seen by other people and may travel through third-party apps and websites; treat shared Contributions as public, not confidential. Whenever you create or share a Contribution, you confirm that:

• It does not infringe anyone's copyright, trademark, patent, trade secret, moral rights or other proprietary rights.
• You own it, or hold all the rights, consents and permissions needed to use it and to let us and other users use it as described in these Terms.
• Every identifiable person in it has given you permission for their name or likeness to be used in this way.
• It is not false, misleading or deceptive.
• It is not spam, unsolicited advertising, a pyramid scheme, a chain letter or any other form of solicitation.
• It is not obscene, pornographic, violent, harassing, defamatory or otherwise objectionable in our reasonable judgement.
• It does not mock, bully, intimidate or abuse anyone, and does not threaten or promote violence against any person or group.
• It does not breach anyone's privacy or publicity rights.
• It complies with laws protecting children and does not contain child sexual abuse material.
• It does not contain offensive remarks about religion, caste, race, national origin, gender, sexual orientation or disability.
• It does not otherwise violate, or link to material that violates, these Terms or any law.

Breaching any of these rules is a breach of these Terms and may lead to your access being suspended or terminated.

9. Contribution License

Status cards and similar personalised images you make in Kripa are generated and stored on your own device; we only see them if you choose to send them to us. Where you do submit a Contribution to us or make it available through the Service, you give us a non-exclusive, worldwide, royalty-free, transferable and sublicensable licence to host, store, copy, display, adapt, translate, transmit and distribute it, in any medium now known or later developed, so that we can operate, maintain, improve and promote the Service. This licence ends when you delete the Contribution or your account, except for copies already shared onward by others and copies retained in routine backups until they are overwritten.

You keep ownership of your Contributions and all intellectual property rights in them. We do not claim them as ours. Equally, you are responsible for what you create and share: we accept no liability for statements in your Contributions.

We may, at our discretion, edit, move, pre-screen, decline or delete any Contribution at any time, and we will tell you when we remove something you posted unless the law prevents us. We are not obliged to monitor Contributions.

10. Guidelines for Reviews

Where the Service or an app store invites you to rate or review Kripa, you agree that your review will: reflect your own first-hand experience; contain no profanity, abuse, hate speech or discriminatory language based on religion, caste, race, gender, national origin, age, marital status, sexual orientation or disability; make no reference to illegal activity; not be posted on behalf of a competitor; contain no knowingly false or misleading statements; and not be part of an organised campaign to influence ratings. We never ask for, offer payment for, or filter reviews by rating, and we do not remove a review simply because it is unfavourable.

We may publish, decline or remove reviews that breach these guidelines or the law. Reviews are the views of their authors, not ours, and we accept no liability for them. By posting a review you grant us a perpetual, worldwide, royalty-free, sublicensable and assignable licence to reproduce, translate, display and distribute it in full and without alteration of its meaning.

11. Mobile Application License

License

We grant you a limited, revocable, non-exclusive and non-transferable licence to install and use the Kripa app on mobile devices that you own or control, strictly in line with these Terms. You must not: (1) decompile, disassemble, reverse-engineer, decrypt or try to extract the source code of the app, except where the law permits; (2) modify, adapt, translate or build derivative works from it; (3) break any law while using it; (4) remove or obscure any copyright, trademark or other proprietary notice; (5) use it for any commercial or revenue-generating purpose, or for any purpose it was not designed for; (6) make it available across a network so that several devices or users can use it simultaneously; (7) use it to build a competing or substitute product or service; (8) use it to send automated queries or unsolicited commercial messages; or (9) use our interfaces, proprietary information or other intellectual property to design or distribute any app, accessory or device for use with Kripa.

Apple and Android Devices

If you installed Kripa from Google Play or the Apple App Store (each an "App Distributor"), the following also apply: (1) your licence is limited to a non-transferable right to use the app on an Android or iOS device, as applicable, in accordance with that App Distributor's usage rules; (2) we, not the App Distributor, are responsible for any maintenance and support of the app, to the extent these Terms or the law require it; the App Distributor has no support obligations at all; (3) if the app fails to meet an applicable warranty, you may tell the App Distributor, which may refund any purchase price you paid for the app in line with its own policies; beyond that, to the fullest extent permitted by law, the App Distributor has no warranty obligations; (4) you confirm that you are not located in a country subject to a U.S. government embargo or designated by the U.S. government as "terrorist supporting", and that you are not on any U.S. government list of prohibited or restricted parties; (5) you must comply with any relevant third-party terms (for example your mobile carrier's data agreement) when using the app; and (6) the App Distributors are third-party beneficiaries of this licence and may enforce it against you directly. For clarity, this section governs your licence to install and use the app; subscriptions and other payments in Kripa are collected by us as described in section 14 and, except where we state otherwise, are not processed by an App Distributor.

12. Submissions and Feedback

Ideas, suggestions, feedback, feature requests or other information about the Service that you send us ("Submissions") are not confidential. You keep whatever rights you have in a Submission, and you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable and transferable licence to use, reproduce, modify, publish and exploit it for any purpose, commercial or otherwise, without crediting or paying you. To the extent permitted by applicable law, including Section 57 of the Copyright Act, 1957, you agree not to assert moral rights in a Submission against us. You confirm that a Submission is your own work or that you have the right to send it to us.

13. Third-Party Websites and Content

The Service may link to or display third-party websites, apps, articles, images, audio, video, software or other content ("Third-Party Material"). We do not check Third-Party Material for accuracy, completeness or suitability and take no responsibility for it, including its content, opinions, reliability or privacy practices. Linking to or allowing Third-Party Material is not an endorsement. If you leave the Service or use Third-Party Material, you do so at your own risk, these Terms no longer apply, and you should read the relevant third party's own terms and privacy policy. Any purchase you make from a third party is solely between you and that party; we are not a party to it and we do not endorse the products or services involved.

14. Subscriptions, Payments and Refunds

Dogster Technologies Private Limited is the seller of every paid plan in Kripa and is the merchant of record for your payment. Payments are processed on our behalf by a payment aggregator authorised by the Reserve Bank of India, using the Unified Payments Interface (UPI) operated by the National Payments Corporation of India. We do not see or store your UPI PIN, bank credentials or card details; those are handled by your UPI application and your bank. The identity of our payment aggregator, and the data shared with it, are set out in our Privacy Policy.

In this section, the "Trial Period" means the three (3) day period of paid access that begins when your first payment succeeds, and the "Subscription Period" means the recurring billing period shown to you in the app on the subscription screen before you authorise payment. Both are repeated in the confirmation we send you. All amounts are in Indian Rupees and inclusive of Goods and Services Tax at the applicable rate. The exact amounts payable, the Trial Period, the Subscription Period and the date of your first full debit are displayed to you on that screen before you authorise anything; nothing is added to your purchase that you have not chosen. A tax invoice for any payment is issued on request: email kripa@felicitygames.com with the date and amount and we will send it to you.

The Paid 3-Day Trial and Your UPI AutoPay Mandate — Please Read Before You Subscribe

The Trial Period is paid access, not free access: you are buying three (3) days of full access to Kripa at the trial amount shown on the subscription screen. When you buy it, two separate things happen at the same time, and both are disclosed to you on that screen before you authorise them:

• The trial amount is debited immediately and buys you three (3) days of full access. It is an actual payment, not a hold or a block on your account, and it is not refunded merely because the three days have run — you receive the access you paid for.
• A UPI AutoPay mandate (an e-mandate) is registered on your UPI application, which you authorise with your UPI PIN. The mandate authorises us to collect recurring payments from your bank account, up to the maximum amount and at the frequency stated in the mandate itself, without you having to approve each debit separately. Registering this mandate is a separate act from buying the trial: the trial amount pays for three days only, while the mandate governs everything that is debited after that.

When the three days end, unless you have cancelled before then, the mandate is used to debit the subscription amount for the first Subscription Period, and that amount is then debited at the start of every Subscription Period after that until you cancel. The subscription amount is higher than the trial amount, and both are shown to you before you authorise the mandate. We will never debit more than the maximum amount stated in your mandate.

• You are told before every debit. As required by the Reserve Bank of India's framework for recurring e-mandates, your bank or UPI application will send you a pre-debit notification at least twenty-four (24) hours before each debit, naming us as the merchant and stating the amount and the date. Because the Trial Period is only three days, we will additionally remind you in the app and by email at least twenty-four (24) hours before the first subscription debit, in time for you to cancel if you do not wish to continue.
• How to cancel: in your UPI app. You may cancel at any time, including during the Trial Period, and you do not have to give a reason. Your UPI AutoPay mandate is held by your bank and your UPI application, so that is where it is cancelled: open the UPI application you paid with, go to its Mandates or AutoPay section, find the Kripa mandate, and pause or revoke it. This removes the mandate and stops all future debits. A mandate is an instruction you gave your own bank, so it can only be withdrawn through your bank or UPI application — we are not able to withdraw it for you. If you cannot find the mandate, email kripa@felicitygames.com and we will guide you through the steps for your particular UPI application. If any amount is debited after you revoked the mandate, or after you told us you wished to cancel, we will refund it in full.
• What happens when you cancel. Cancellation stops all future debits. You keep access until the end of the Trial Period or Subscription Period you have already paid for. Once a mandate is revoked we cannot and will not debit it again.
• We do not re-create a cancelled mandate. If you wish to subscribe again later, you will be asked to authorise a fresh mandate with your UPI PIN.
• Changes to the subscription amount never apply to a period you have already paid for. We will give you at least thirty (30) days' notice of any increase. Because a UPI mandate is capped at a fixed maximum, an increase beyond that cap requires you to authorise a new mandate; we will not attempt to raise, replace or re-register your mandate without your express authorisation. If you do not authorise it, your subscription simply ends at the close of the current Subscription Period.

Failed, Duplicate and Disputed Debits

• If a debit fails, your access continues until the end of the period already paid for, and we may retry the debit within the limits of your mandate. We will tell you that a payment has failed before access lapses.
• If an amount is debited but your subscription is not activated, or an amount is debited twice, the amount is reversed to the source account in line with the Reserve Bank of India's directions on harmonisation of turnaround time for failed transactions, and you are entitled to the compensation those directions provide for delay.
• If you believe a debit was not authorised by you, tell us immediately and also raise it with your bank or UPI application. We will not oppose the reversal of a debit you did not authorise.

Returns and Refunds

• Returns: digital content is delivered instantly and cannot be returned once accessed.
• The trial amount buys three (3) days of access and is not refundable once that access has been used, except where the Service was not delivered or was defective. If you cancel within the Trial Period, you keep access for the balance of the three days and no further amount is debited.
• Refunds from us: we will refund you where the law requires it, where the service you paid for was not delivered, was defective or was materially different from what was described, where a debit was taken after you cancelled, or where you were charged in error. We refund to the source UPI account, ordinarily within seven (7) working days of accepting the request.
• If we end your access without cause, we refund the unused part of any period you have already paid for, calculated pro rata.
• No time bar: nothing in these Terms shortens any period allowed by law for you to bring a claim or seek a refund.

If a Payment Complaint Is Not Resolved

Raise it first with our Grievance Officer under section 16. If you are not satisfied with our response, or we do not respond within thirty (30) days, you may escalate to our payment aggregator's grievance channel (its details are in our Privacy Policy and on every payment receipt), to your own bank or UPI application, to the online dispute resolution facility for UPI transactions, or to the Reserve Bank of India Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021 (cms.rbi.org.in). You may also approach the National Consumer Helpline on 1915 or the appropriate Consumer Commission.

Nothing in this section limits your rights under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other law for the time being in force. We do not use, and will not use, any interface design that obscures the recurring nature of this subscription or adds anything to your purchase that you have not chosen. If you have difficulty cancelling your mandate, write to us and we will help you find and complete the steps.

15. Service Management & Intermediary Status

In relation to material that users create, upload or share through the Service, Dogster acts as an intermediary within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 and claims the protection of Section 79 of that Act. We do not initiate, select the receiver of, or modify the information in a user's Contribution.

We may, but are not obliged to: (1) monitor the Service for breaches of these Terms; (2) take legal action against anyone who, in our reasonable judgement, breaks the law or these Terms, including reporting them to the authorities; (3) refuse, restrict, limit or disable any Contribution, in whole or in part; (4) remove or disable files or content that are excessively large or otherwise burden our systems; and (5) otherwise run the Service in whatever way we reasonably consider necessary to protect our rights and property and keep it working properly.

16. Grievance Redressal

In accordance with Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Section 13 of the Digital Personal Data Protection Act, 2023 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are:

The Grievance Officer will acknowledge your complaint within twenty-four (24) hours of receiving it, give you a ticket number you can use to track it, and dispose of it within fifteen (15) days. Complaints about content that exposes a person's private area, shows them in full or partial nudity, depicts them in a sexual act, or is an impersonation including a morphed or artificially generated image, will be acted on within twenty-four (24) hours of a valid complaint, as Rule 3(2)(b) requires.

If your complaint concerns your personal data and you are not satisfied with the outcome, you may then approach the Data Protection Board of India under the Digital Personal Data Protection Act, 2023. If your complaint concerns a payment, debit or refund, the escalation route is set out at the end of section 14. If your complaint is a consumer complaint, you may also approach the National Consumer Helpline (1915) or the appropriate Consumer Commission.

17. Privacy and Your Data Rights

Your privacy matters to us. Our Privacy Policy explains what data Kripa collects, why, and how long we keep it; it forms part of these Terms. The Service is hosted in India.

Under the Digital Personal Data Protection Act, 2023 you have the right to ask us for a summary of the personal data we hold about you and how we process it; to have it corrected, completed or updated; to have it erased where we no longer need it; to nominate another person to exercise these rights if you die or become incapacitated; to withdraw your consent at any time; and to a grievance redressal process, set out in section 16 above. To exercise any of these rights, write to grievance@kripaapp.com.

We keep certain data you send through the Service so that we can run and improve it, along with data about how you use it, and we take reasonable security safeguards to protect it. We make routine backups but cannot guarantee against all loss; you remain responsible for content that exists only on your own device. Except where the loss results from our failure to take reasonable security safeguards, our negligence or our breach of these Terms, we are not liable for loss or corruption of that data.

18. Term and Termination

These Terms apply for as long as you use the Service. You may stop using the Service and delete your account at any time, as described in section 6.

We may suspend or terminate your access to the Service, including by blocking an IP address or device, if you breach these Terms or any applicable law, if we are required to do so by law or a competent authority, or if it is necessary to protect the Service, other users or third parties. Except where the law, an order, an urgent security risk or a serious breach makes it impracticable, we will tell you the reason and give you a reasonable opportunity to respond or to put the breach right. If we suspend or terminate a paid subscription for a reason that is not your breach, we refund the unused part of the period you have paid for.

If we terminate your account for breach, you may not open a new one under your own name, a false or borrowed name, or someone else's name. Sections that by their nature should survive termination — including intellectual property, limitations of liability, indemnification, governing law and dispute resolution — continue to apply.

19. Modifications and Interruptions

We may add to, change or remove features of the Service. Where a change materially reduces a feature that a paid plan you hold was sold on, we will give you at least thirty (30) days' notice and, if you do not wish to continue, refund the unused part of your current billing period. We are not obliged to keep every piece of information in the Service up to date.

We cannot promise the Service will always be available. Hardware, software or network problems, or maintenance, may cause interruptions, delays or errors, and we will try to give advance notice of planned maintenance. Except as stated in this section and in section 14, we are not liable for loss or inconvenience caused by downtime or by discontinuation of the Service. Nothing in these Terms obliges us to supply updates, fixes or new releases.

20. Governing Law

These Terms, and any dispute connected with them or with the Service, are governed by the laws of India. Subject to section 21 and to your rights as a consumer, you and Dogster agree that the courts at Bengaluru, Karnataka, India have exclusive jurisdiction. Nothing in this section prevents you, as a consumer, from bringing a complaint before the District, State or National Consumer Disputes Redressal Commission having jurisdiction where you reside or personally work for gain, as permitted by Section 34(2)(d) of the Consumer Protection Act, 2019.

21. Dispute Resolution

Consumer Rights Are Not Affected

If you are a consumer within the meaning of the Consumer Protection Act, 2019, this section does not take away, and must not be read as taking away, your right to approach a Consumer Commission or any other statutory forum. Arbitration under this section applies to you only if you choose it. This reflects the settled position in India that consumer disputes are not compulsorily arbitrable.

Informal Negotiations

Before either of us starts formal proceedings over any dispute, claim or controversy relating to these Terms (a "Dispute"), we ask that you first raise it with our Grievance Officer under section 16, and we agree to try to resolve it informally for at least thirty (30) days from the date one party sends the other written notice of the Dispute. This is a request, not a bar on your access to a court or Commission.

Arbitration

A Dispute that is not a consumer dispute, and that informal discussion does not resolve, will be referred to and finally settled by arbitration under the Arbitration and Conciliation Act, 1996 (as amended), before a sole arbitrator appointed by agreement between the parties or, failing agreement, under the Act. The seat and venue of arbitration is Bengaluru, Karnataka, India; the proceedings will be conducted in English; the substantive law is the law of India; and the arbitrator's award is final and binding. Each party bears its own costs unless the arbitrator directs otherwise, and we will not seek to recover our legal costs from an individual user except where a claim is found to be frivolous or vexatious.

Exceptions

The following are not subject to arbitration: (a) Disputes about enforcing, protecting or the validity of either party's intellectual property; (b) Disputes arising from allegations of theft, piracy, invasion of privacy or unauthorised use; (c) claims for injunctive relief; and (d) any consumer dispute, unless you elect arbitration. If any part of this section is found unenforceable, the Dispute it covers will be decided by the courts named in section 20.

22. Corrections

The Service may occasionally contain typos, inaccuracies or omissions, whether in descriptions, availability or otherwise. We may correct them at any time. A correction to a price does not change the price of a purchase you have already completed.

23. Disclaimer

Kripa is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service or its Content is accurate or complete.

Daily rashifal, panchang, festival dates, muhurat timings and similar devotional information are offered for general interest and personal devotional use only. They are not professional advice of any kind — medical, psychological, legal, financial or otherwise — and you should not rely on them for decisions.

Subject to section 24, we are not liable for: (1) errors or inaccuracies in Content; (2) unauthorised access to our servers by a third party despite our reasonable security safeguards; (3) interruption or failure of transmission to or from the Service; (4) viruses or malware transmitted through the Service by third parties; or (5) loss or damage arising from Content posted, sent or otherwise made available by users through the Service. We do not endorse or take responsibility for any product or service advertised by a third party through the Service or any linked website.

24. Limitations of Liability

To the extent permitted by law, neither we nor our directors, employees or agents will be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits, lost revenue or lost data, arising from your use of the Service, even if we were told such damages were possible.

Subject to the paragraph below, our total liability to you for all claims arising in any twelve (12) month period, whatever the cause and form of action, is capped at the greater of (a) the total amount you paid us for the Service in the twelve (12) months before the claim arose, or (b) ₹10,000 (ten thousand Indian rupees).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for wilful misconduct, or for any other liability that cannot lawfully be excluded or limited — including liability for defective services and unfair trade practices under the Consumer Protection Act, 2019, and liability under the Digital Personal Data Protection Act, 2023.

25. Indemnification

You agree to defend, indemnify and hold harmless Dogster, its subsidiaries and affiliates, and their officers, agents, partners and employees against any loss, damage, liability, claim or demand, including reasonable legal fees, brought by a third party because of: (1) your Contributions; (2) your breach of these Terms; (3) any breach of the promises you make in these Terms; (4) your violation of a third party's rights, including intellectual property rights; or (5) any unlawful act by you towards another user you connected with through the Service. This obligation does not apply to the extent the claim arises from our own breach, negligence or wrongful act. We will tell you promptly about any such claim, and we may, at our cost, take over the defence of it; we will not settle a claim in a way that imposes liability on you without your consent.

26. Electronic Communications, Transactions and Signatures

Using the Service, emailing us or completing forms in the app are electronic communications. You consent to receiving service-related communications from us electronically, and you agree that agreements, notices, disclosures and other messages we deliver by email, in-app or through the Service meet any legal requirement for written communication, as contemplated by Sections 10A and 13 of the Information Technology Act, 2000. YOU AGREE TO THE USE OF ELECTRONIC RECORDS AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES AND TRANSACTION RECORDS. Marketing communications are sent only with your consent and every one of them carries an easy way to opt out.

27. Miscellaneous

These Terms, together with the Privacy Policy and any rules we post in the Service, are the whole agreement between you and us about the Service. If we do not enforce a right or provision, that is not a waiver of it. We may assign our rights and obligations under them in connection with a merger, acquisition or sale of assets, on notice to you; you may not assign yours. We are not responsible for loss, delay or failure to act caused by events outside our reasonable control. If any provision is found unlawful, void or unenforceable, it is severed and the rest remain in force. Nothing in these Terms creates a joint venture, partnership, employment or agency relationship between you and us. These Terms are published in English; any translation is for convenience and the English version prevails.

28. Contact Us

If you have a complaint about the Service, or a question about these Terms, reach us at:

Kripa is an independent devotional app published by Dogster Technologies Private Limited and is not affiliated with or endorsed by any other application, temple, trust or religious institution. Bundled media is our own work or open-licensed (CC0 / CC-BY / public domain); attributions are shown in-app on the Credits screen.

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